LightSync Pro Support FAQ | Sync Cloud Images & AI to WordPress + Shopify
LightSync Pro Support FAQs
General
What cloud platforms does LightSync Pro support?
LightSync Pro supports Adobe Lightroom, Figma, Dropbox, Canva, and AI image generation via OpenRouter. Images sync to WordPress and Shopify (Pro/Agency plans), or to unlimited sites via Syncific Hub (Enterprise).What destinations can I sync to?
- WordPress — Images sync to your Media Library
- Shopify — Images sync to Shopify Files (Free/Pro/Agency plans)
- Syncific Hub (Enterprise) — Distribute to unlimited WordPress, Shopify, Contentful, and HubSpot sites
How does LightSync Pro connect to cloud platforms?
Each platform uses secure OAuth 2.0 authentication. You authorize LightSync Pro through the platform’s official login page. Your passwords are never stored or accessible to LightSync Pro. All OAuth credentials are held by our patented broker architecture — never in your WordPress database.Does LightSync Pro store my images?
No—never. Images transfer directly from your cloud platform to WordPress or Shopify. AI-generated images are created via OpenRouter and saved directly to your WordPress Media Library. Nothing passes through or stays on LightSync Pro servers.Will updating images break my existing galleries or pages?
No. LightSync Pro uses non-destructive syncing, updating images in place while preserving existing URLs, galleries, and layouts.What formats are imported into WordPress?
LightSync Pro imports rendered images into the WordPress Media Library and generates WordPress thumbnails. WebP conversion is supported on all plans, and AVIF conversion is available on Pro/Agency plans. AI-generated images go through the same optimization pipeline.Does LightSync Pro work with page builders (Elementor, Divi, Beaver Builder, etc.)?
Yes. Once images are in the native WordPress Media Library, they work with any theme, gallery, or page builder.Connecting to Adobe Lightroom
How do I connect LightSync Pro to Adobe Lightroom?
Go to LightSync Pro → Connections → Connect to Adobe. You’ll be redirected to Adobe’s secure login page to approve access. Once approved, you’ll be returned to WordPress and your account will be securely linked.Why do I have to log back into Adobe sometimes?
Adobe access tokens can expire due to security rotation, inactivity, or changes on Adobe’s side. LightSync Pro refreshes tokens automatically whenever possible, but in rare cases Adobe requires a one-time reconnect.Does LightSync Pro store my Adobe password?
No—never. Authentication runs through Adobe OAuth 2.0, and LightSync Pro only receives secure access tokens controlled by Adobe.Can multiple WordPress sites connect to the same Adobe account?
Yes. Multiple WordPress sites can connect to the same Adobe account. Syncing the same album to multiple sites may increase Adobe API usage, and automation settings are configured per site.Does LightSync Pro access my entire Lightroom account?
No. LightSync Pro only uses the scopes you approve—such as reading albums and images and accessing rendered renditions. It cannot delete or modify anything in your Adobe account.Will my Lightroom edits carry over to WordPress?
Yes. LightSync Pro imports the final edited version of each image—exactly as it appears in Lightroom.Connecting to Figma
How do I connect LightSync Pro to Figma?
Go to LightSync Pro → Connections → Connect to Figma. You’ll be redirected to Figma’s authorization page. Once approved, your Figma projects will be available to sync.What Figma content can I sync?
LightSync Pro syncs exportable frames from your Figma projects. Organize frames you want to sync into dedicated pages or use naming conventions for easy selection.Does LightSync Pro access my entire Figma account?
No. LightSync Pro only reads project and frame data you authorize. It cannot modify or delete anything in your Figma account.Can I sync from Figma and Lightroom to the same WordPress site?
Yes. LightSync Pro supports multiple cloud connections simultaneously. You can sync Lightroom albums, Figma projects, Dropbox folders, and AI-generated images to the same WordPress Media Library.Connecting to Dropbox
How do I connect LightSync Pro to Dropbox?
Go to LightSync Pro → Connections → Connect to Dropbox. You’ll be redirected to Dropbox’s authorization page. Once approved, you can browse your folders and select images to sync.Can Dropbox detect updated files?
Yes. LightSync Pro checks for files modified since the last sync using Dropbox’s “Updated since sync” detection, so only changed images are re-pulled.Can I auto-import new files from Dropbox?
Yes. On Pro and Agency plans, you can designate hot folders that automatically watch for new images and import them on a configurable schedule.Does LightSync Pro access my entire Dropbox account?
No. LightSync Pro only reads files and folders you authorize. It cannot delete or modify anything in your Dropbox account.What file types can I sync from Dropbox?
LightSync Pro supports standard image formats (JPEG, PNG, TIFF, GIF) as well as RAW files (NEF, CR2, ARW, DNG) with automatic JPEG conversion.Connecting to Canva
When will Canva be available?
Canva integration is built and ready. We’re currently awaiting final API approval from Canva. Once approved, you’ll be able to sync designs directly from Canva to WordPress and Shopify.Does LightSync Pro access my entire Canva account?
No. LightSync Pro uses the Canva Connect API and only reads design data you authorize. It cannot delete or modify anything in your Canva account.AI Image Generation
How does AI Image Generation work?
Connect your OpenRouter account via LightSync Pro → AI Generate → Connect OpenRouter. Type a prompt, choose a model (Flux, DALL-E, Gemini, Stable Diffusion, Recraft, Ideogram, and more), and generate. Images are automatically optimized (WebP/AVIF) and saved to your WordPress Media Library — the same pipeline as every other cloud source.What AI models are available?
LightSync Pro connects to OpenRouter, which provides access to dozens of image generation models including both free and paid options. Model costs are displayed in real-time before you generate, so there are no surprises.Does AI generation cost money?
Many models are free. Paid models are billed through your OpenRouter account — typically $0.01–$0.04 per image. LightSync Pro shows a cost badge with estimates before you generate. You pay OpenRouter directly via their credit system.Can I use a reference image?
Yes. Select any image from your WordPress Media Library as a visual style guide. Multimodal models like Gemini will use it to match style, composition, and mood. Image-only models (Flux, DALL-E, Stable Diffusion, etc.) generate from the text prompt alone — the cost badge indicates when a reference will be ignored.Can I roll back to a previous AI-generated version?
Yes. Every regeneration automatically backs up the previous version. You can view your full version history and roll back to any previous generation with one click. No image data is ever lost.Can I sync AI images to Shopify or Hub?
Yes. AI-generated images use the same sync pipeline as all other cloud sources. You can push them to WordPress, Shopify, Syncific Hub, or any combination of destinations.How is AI Generate different from AI Insights?
AI Generate creates new images from text prompts using OpenRouter models. AI Insights analyzes your existing images using OpenAI or Anthropic Claude for alt text suggestions, visual analysis, and A/B performance testing. They are separate features that complement each other.Does LightSync Pro handle naming and alt text for AI images?
Yes. AI-generated images support dedicated naming tokens including {prompt_short}, {prompt}, {model}, {aspect_ratio}, {date}, and {sequence} — configured in the AI Naming panel with a live preview.Syncific Hub (Enterprise)
What is Syncific Hub?
Syncific Hub is the enterprise distribution feature that pushes images from any connected cloud source — including AI-generated images — to unlimited WordPress, Shopify, Contentful and HubSpot sites from a single dashboard.Do destination sites need LightSync Pro installed?
No. WordPress sites connect via Application Passwords, Shopify & Contentful via OAuth, and HubSpot via their Files API. Nothing to install on destination sites.How do I add sites to my Hub?
Send a token-based invite to each site manager. They click to authorize — no plugin installation, no credential sharing. You can also configure connections manually if preferred.Can I control which sites auto-update?
Yes. Each destination site can be set to auto-sync or manual-sync independently, giving you governance over which sites update automatically and which require approval.How does Hub handle image updates?
Every asset synced through Syncific Hub is mapped by a unique identifier to every destination. When something changes at the source, Hub replaces the exact asset in place across every connected site. No duplicates, no orphaned files, no broken references.Connecting to Shopify
How do I connect LightSync Pro to Shopify?
Go to LightSync Pro → Shopify → Connect Shopify Store. Enter your store domain and authorize the app. Images will sync to Shopify Files.What Shopify plan do I need?
Any active Shopify store works. You’ll need store owner or staff permissions with Files access.Can I sync to both WordPress and Shopify?
Yes. Select your sync target (WordPress, Shopify, or both) when running a sync. With Syncific Hub, you can also distribute to multiple Shopify stores simultaneously.Albums, Projects & Folders
Why aren’t all my Lightroom albums showing?
This is usually caused by albums still loading, a temporary token issue, or albums that contain images that haven’t finished rendering yet. Refreshing the album list or reconnecting typically resolves it.Why do some albums, projects, or folders appear empty?
Albums can appear empty when images haven’t completed cloud rendering. For Lightroom, this happens while Adobe processes edits. For Figma, ensure frames are exportable and not hidden. For Dropbox, check that the folder contains supported image formats. LightSync Pro will detect images on the next refresh or sync.Why are some images missing or unavailable?
Cloud platforms must finish generating renditions before LightSync Pro can import them. Images may be unavailable right after uploading or editing, when files are large, or while servers are still processing. LightSync Pro retries automatically until images become available.Syncing & Auto-Sync
How do I manually sync?
Click Sync Now on the LightSync Pro dashboard, choose the album, project, or folder, select your destination (WordPress, Shopify, Hub, or both), and LightSync Pro will begin importing immediately.What happens during a sync?
LightSync Pro checks for new or updated images, pulls rendered files from your cloud platform (or generates via AI), imports them into WordPress Media Library and/or Shopify Files, converts images to WebP or AVIF (on supported plans), applies SEO naming and alt text patterns, and logs progress through completion.Why does sync skip certain images?
Images may be skipped if they haven’t finished rendering, the platform throttles API calls, a file is inaccessible, or cloud sync isn’t complete on the source side. Skipped images are retried automatically on future syncs.What is Auto-Sync?
Auto-Sync (available on Pro and Agency plans) checks your cloud platforms — Lightroom, Figma, Dropbox, and Canva — on a schedule for new or updated images in selected albums, projects, and folders, then imports them automatically once they’re ready.How often does auto-sync run?
On supported plans, Auto-Sync can run every 15 minutes, 30 minutes, hourly, every 6 hours, twice daily, or daily. The interval is configurable per album, project, or folder.Does auto-sync run if I close my browser?
Yes. Auto-Sync runs through WordPress Cron and does not require your browser to remain open.Performance & Limits
How many images can I sync at once?
LightSync Pro supports syncing large albums containing hundreds or thousands of images. Actual performance depends on your hosting environment, PHP memory limits, and cloud platform API behavior.How many albums or projects can I sync?
Plan limits apply to albums/projects/folders, not individual images:- Free: Unlimited manual sync
- Pro: Unlimited auto-sync & manual
- Agency: Unlimited auto-sync & manual
- Enterprise: Unlimited auto-sync & manual + Syncific Hub distribution